North Georgia Mountain Cabin Rentals Frequently Asked Questions

MAKING A RESERVATION:
To make a reservation you may call our office at 1-877-686-7378 or secure your dates online with our online booking capability.
A deposit of 1/3 of the total rental fee, by valid credit card, is required to secure your reservation, with the balance of your rental fee due upon arrival.
If you choose to book online, we will email and/or call you to confirm your reservation and secure your deposit. You will receive a confirmation email immediately; please review to make sure all the information is correct. If any of the information is not correct, please contact our office as soon as possible at 1-877-686-7378 or at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
THE PERSON BOOKING THE CABIN MUST BE AT LEAST 25 YEARS OLD AND MUST BE EITHER THE PERSON, OR SPOUSE OF THE PERSON, WHOSE NAME APPEARS ON THE CREDIT CARD AND MUST BE THE PERSON THAT SIGNS THE RENTAL AGREEMENT.
Please Note: Until we receive the credit card information and confirmation from you that we can charge it, you do not have a secured reservation.

PAYMENT OF RENTAL CHARGES:
We accept Visa, MasterCard, Discover, American Express, Traveler’s Checks, Money Orders, Cashiers Check and Cash.

RENTAL RATES:
Rates for each cabin are listed on the website. Most rates are based on full person occupancy, however, some cabins may elect to charge $10 per night for each additional guest and some are based on the number of bedrooms used. If you have any questions please call the office.

OTHER FEES:
We DO NOT charge a booking fee or credit card processing fee to your rental, however, we must collect lodging taxes (state and local) as well as a cleaning fee.
Cleaning fees are based on the amount of work that must be done to clean the cabin and hot tub after your departure as well as the size of the cabin.

DAMAGE DEPOSIT:
At check-in, a valid credit card must be provided to secure a security deposit. We will place an administrative hold on the card; this is a true damage deposit and will not be credited toward your stay. Most of the security deposits are $200.00, but some of the luxury cabins require a $300.00-$1,000.00 security deposit. Please call the office if you have any questions. The "hold" will automatically time out after departure provided no damage has occurred during your visit and all policies have been met.

LOSS OF DAMAGE DEPOSIT:
We do not want to keep your deposit! However, we must protect our homeowners. Please work with us and leave the property in the same condition that you found it in.
All checkout procedures must be followed; the property must be left clean and undamaged. Failure to follow the posted checkout procedures may result in the loss of all, or part, of the damage deposit and Mountain Laurel Cabin Rentals reserves the right to further charge the guest’s credit card for additional cleaning or repairs. Please review the information book provided in the cabin and abide by all procedures, rules, and regulations.
Upon your arrival, please report any damages, shortage of supplies, or housekeeping issues immediately to our office staff.
Mountain Laurel Cabin Rentals does not rent our cabins for PARTIES! We ask that you respect the property, cabin owners and neighborhood just as you would if the cabin was your home.
Please Note: Our cabins are privately owned homes. The cabins are beautifully furnished and well kept. We expect them to remain that way!

HOT TUB MAINTENANCE:
It is our policy to drain, sanitize and refill the hot tub between guests. If a guest is checking out immediately before your check-in, the water temperature may be below 100 degrees when you arrive.
If a hot tub needs to be drained during a guests stay there will be a $30.00 CHARGE.

CABIN AMENITIES:
All of our cabins are individually owned, so each offers different amenities package. Please refer to each cabin’s individual description on the website for specific amenities list.
All Cabins offer a DVD, VCR or both.
Our cabins are either equipped with Satellite TV or Cable. While they will not offer the same packages most will have a basic setup. NOTE: PAY PER VIEW MOVIES CANNOT BE ORDERED. THE OWNER BLOCKS THIS AND WE ARE NOT ABLE TO CHANGE IT.

CABIN LOCATION:
Our cabins are located within 25 miles from Blue Ridge and are in Fannin, Gilmer & Union County.
Most cabins are located on gravel roads. You should not need a special vehicle (4x4), but we do not suggest you drive a sports car or other low clearance vehicles. If 4 wheel drive is required, it will be posted on the website.
If you are riding a motorcycle, please call the office first. Some cabins will be more difficult for a motorcycle to access.
If you plan on towing a trailer, please call the office first so that we can advise if the cabin you will be staying at is accessible for a trailer.

CABIN PHOTOS:
The pictures on line are photos of the actual cabin you’ve rented, which were taken by our staff. Please keep in mind that photo’s do not do these cabins justice.

WHAT SHOULD WE BRING?
All of our cabins provide linens, an initial supply of paper products and fully equipped kitchens, so you will only need to bring personal items (body soap, shampoo, hair dryer, etc…) and grocery items. Most cabins have a washer & dryer, if you would like to use the washer & dryer you will need to bring detergent.

WILL MY CELL PHONE WORK AT THE CABIN?
Cell phone service is somewhat sporadic in the mountains. Most of our cabins will allow you to use VERIZON and CINGULAR, and some of our cabins have no cell phone service at all. NEXTEL does not work in this area.

NOISE & NUISANCES:
Some of our cabins are located in log cabin communities and may be near other cabins, which may or may not have some level of construction underway at any given time. Unfortunately we have no control over this and have no way of knowing if or when construction may begin near our cabins.

WILDLIFE:
All of the cabins are located in the mountains so you are likely to encounter wildlife (deer, bears, raccoons, snakes and bugs of various types, including wasps and/or scorpions, etc…)

PEST CONTROL:
All of our cabins receive bi-monthly pest control, however, the cabins are located in the woods, so you will most likely see pests of different kinds around the property.
Winter is ladybug season in the mountains. Everything possible will be done to reduce the ladybug population in and around the property, however, during your winter stay you will most likely see ladybugs in or around the cabin. (They do not bite or sting)

GROCERY STORES:
There are several grocery stores in the area. Our cabins all have books with directions to Grocery stores and other places of interest.

ALCOHOL:
You can purchase package beer and wine in Blue Ridge or Copperhill, TN. You can purchase alcohol either in Ellijay, GA or Murphy, NC. Both of these cities are about 45 minutes from most of the cabins.

FIREWOOD:
For cabins with wood burning fireplaces, firewood is provided from October 1st - March 31st.
The fireplaces do not have a gas starter so, if you are not proficient at starting a fire without one, you might want to bring small "Duraflame" type logs or "Fire Starters".
ABSOLUTELY NO LIQUID ACCELERANT IS ALLOWED!!! USING WILL RESULT IS LOSS OF SECURITY DEPOSIT.

CAN WE USE MAPQUEST OR GPS UNITS:
These services do not recognize our country roads, so please do not rely on them.
Please use the directions we provide for the exact location of the office.

WEEKLY SPECIAL:
A lot of people are unable to stay a full week so we offer a 5 nights get the 6th night free, if you are able to stay a full 7 nights we can adjust the special to 6 nights get the 7th night free.

NO PET CABINS:
For our cabins that do not allow pets, we cannot make an exception no matter how small or well behaved the pet is. (PLEASE DO NOT DISREGARD THIS POLICY, AS IT WILL RESULT IN THE LOSS OF YOUR DEPOSIT.)

NO SMOKING:
We have a strict no smoking policy in all of our cabins!
Smoking is allowed outside on the porches and decks. Please, do not dispose of cigarette butts in the yard or surrounding areas, there are ashtrays and ash cans provided on the decks. If discarded butts are found, additional cleaning fees will apply. (PLEASE DO NOT DISREGARD THIS POLICY, AS IT WILL RESULT IN THE LOSS OF YOUR DEPOSIT.)

LOST AND FOUND:
When you leave the cabin at 11:00 AM it is very likely that another party will be checking in at 4:00 PM. If you leave something at the cabin, please call the office immediately and we will try to locate it for you. If it is not found by us or the cleaning staff prior to the next guest’s arrival, it may not be there when they leave. We cannot be responsible for your lost items.
If an item is found, we ask that you set up a pickup time with the shipping company of your choice and provide us with a pickup date. We will happily box it up for shipping and have it ready to go.

CANCELLATIONS:
ALL CANCELLATIONS MUST BE MADE IN WRITING – E-MAIL, FAX OR CERTIFIED MAIL.
Each cabin listed on our site is a privately owned home; consequently cancellations affect the owners significantly.
There is a $30.00 anytime cancellation fee.
For reservations cancelled with less than 30 days notice the deposit is forfeited.
No shows will result in the full rental being charged to the credit card on file.

CHANGES TO YOUR BOOKING:
Should you need to change your dates, we can reschedule your reservation with no charge to you. Changes to an existing booking are very time consuming, as they require updates to multiple systems and schedules so we ask that you make these changes in a timely manner.

CHECK-IN/CHECK-OUT:
CHECK-IN IS AT 4:00 PM
Please do not attempt to check in early unless previous arrangements have been made. We will make every effort to accomadate your request, however, it can not be guaranteed. You may call the day before your arrival to verifty if an early checkin is possible.
For Late & Sunday Check-Ins
You will be sent by email the instructions for late & Sunday check-ins. Our office hours are Monday – Friday, 9:00 AM – 5:00 PM and Saturday 9:00 AM – 1 PM. If you are going to be late coming to the office, make sure that you have these instructions with you.
Payment for a late & Sunday check in ~ the balance due will be charged to the credit card we have on file unless other arrangements have been made.
CHECK-OUT IS AT 11:00AM:
It is our mission to provide the cleanest cabins possible so that our guests will come back to us in the future! This 5-hour window allows just enough time for the cabin to be cleaned and for the hot tub to be drained, sanitized and refilled between guests.
Please help our housekeeping staff meet their schedule without inconveniencing the next guest by checking out on time and following the check out procedures handed to you at check-in.