North Georgia Mountain Cabin Rentals Frequently Asked Questions

FAQs: Frequently Asked Questions

MAKING A RESERVATION:

To make a reservation you may call our office at 1-877-686-7378 or secure your dates online with our online booking capability.

A deposit of 1/3 of the total rental fee, by valid credit card, is required to secure your reservation, with the balance of your rental fee due two weeks (14 days).  If you do not want the balance ran on the card you provided for your down payment, you will need to notify us prior to the 15 day before your arrival.

If you choose to book online, we will email and/or call you to confirm your reservation and secure your deposit. *When booking online, if you receive a notification page that states your reservation is PENDING, this typically means there is a problem with your payment information.  IN THIS EVENT, YOUR RESERVATION IS NOT CONFIRMED UNTIL YOU CONTACT OUR OFFICE TO RESOLVE THE PAYMENT ISSUE!!* You will receive a confirmation email immediately; please review to make sure all the information is correct. If any of the information is not correct, please contact our office as soon as possible at 1-877-686-7378 or at info@mountainlaurelcabinrentals.com

THE PERSON BOOKING THE CABIN MUST BE AT LEAST 25 YEARS OLD AND MUST BE EITHER THE PERSON, OR SPOUSE OF THE PERSON, WHOSE NAME APPEARS ON THE CREDIT CARD AND MUST BE THE PERSON THAT SIGNS THE RENTAL AGREEMENT.

Please Note: Until we receive the credit card information and confirmation from you that we can charge it, you do not have a secured reservation.

PAYMENT OF RENTAL CHARGES:

We accept Visa, MasterCard, Discover, American Express, and Cash.

RENTAL RATES:

Rates for each cabin are listed on the website.

OTHER FEES:

We must collect lodging taxes (state and local) as well as a cleaning fee and accidental damage protection fee.

Cleaning fees are based on the amount of work that must be done to clean the cabin and hot tub after your departure as well as the size of the cabin.
Guest Service Fee includes:
•    Reservation and Credit Card processing
•    After-hours emergency service
•    Free lock-out service
•    Accidental Damage Protection Fee- Each reservation is charged a non-refundable fee equal to 10% of total nightly rate for a Damage Protection Waiver. This waiver is designed to protect you from charges due to accidental damage only. The DPF can provide up to $500.00 to repair accidental damages (beyond normal wear and tear). If any damages surpass $500.00, additional charges will be applied to the credit card on file and written documentation will be sent to the Guest(s) of record. If damages are determined to be caused by the willful misconduct, misuse, or pets; the Damage Protection Waiver will be voided on the grounds of intentional act(s), gross negligence, willful and wanton conduct by Guest(s) or Licensee of Guest(s), or visitor. These occurrences will result in the Guest(s) credit card on file being charged in full for any damages and management fees. The waiver does not cover any additional management fees or fines. ALL ACCIDENTAL DAMAGE MUST BE REPORTED TO THE MOUNTAIN LAUREL CABIN RENTALS OFFICE BEFORE GUEST DEPARTURE TO QUALIFY FOR PROTECTION.

LOSS OF DAMAGE DEPOSIT:

We do not want to keep your deposit! However, we must protect our homeowners. Please work with us and leave the property in the same condition that you found it in.

All checkout procedures must be followed; the property must be left clean and undamaged. Failure to follow the checkout procedures may result in the loss of all, or part, of the $200.00 damage deposit and Mountain Laurel Cabin Rentals reserves the right to further charge the guest’s credit card for additional cleaning or repairs. Upon your arrival, please report any damages, shortage of supplies, or housekeeping issues immediately to our office staff.

Mountain Laurel Cabin Rentals does not rent our cabins for PARTIES! We ask that you respect the property, cabin owners and neighborhood just as you would if the cabin was your home.
Please Note: Our cabins are privately owned homes. The cabins are beautifully furnished and well kept. We expect them to remain that way!

HOT TUB MAINTENANCE:

It is our policy to drain, sanitize and refill the hot tub between guests. If a guest is checking out immediately before your check-in, the water temperature may be below 100 degrees when you arrive. If a hot tub needs to be drained during a guests stay there will be a $30.00 CHARGE.

CABIN AMENITIES:

All of our cabins are individually owned, so each offers different amenities package. Please refer to each cabin’s individual description on the website for specific amenities list.

Most cabins offer a DVD, VCR or both. Our cabins are either equipped with Satellite TV or Cable. While they will not offer the same packages most will have a basic setup. Not all cabins offer WIFI.  Please inquire when booking. NOTE: PAY PER VIEW MOVIES CANNOT BE ORDERED. THE OWNER BLOCKS THIS AND WE ARE NOT ABLE TO CHANGE IT.

CABIN LOCATION:

Our cabins are located within 25 miles from Blue Ridge or Ellijay and are in Fannin & Gilmer County.

Most cabins are located on gravel roads. You should not need a special vehicle (4x4), but we do not suggest you drive a sports car or other low clearance vehicles. If 4 wheel drive is required, it will be posted on the website. If you are riding a motorcycle, please call the office first. Some cabins will be more difficult for a motorcycle to access. If you plan on towing a trailer, please call the office first so that we can advise if the cabin you will be staying at is accessible for a trailer.

 

CABIN PHOTOS:

The pictures on line are photos of the actual cabin you’ve rented, which were taken by our staff. Please keep in mind that photo’s do not do these cabins justice.

WHAT SHOULD WE BRING?

All of our cabins provide linens, an initial supply of paper products and fully equipped kitchens, so you will only need to bring personal items (body soap, shampoo, hair dryer, etc…) and grocery items. Most cabins have a washer & dryer, if you would like to use the washer & dryer you will need to bring detergent.

WILL MY CELL PHONE WORK AT THE CABIN?

Cell phone service is somewhat sporadic in the mountains. Most of our cabins will allow you to use VERIZON and AT&T, and some of our cabins have no cell phone service at all. NEXTEL does not work in this area.

NOISE & NUISANCES:

Some of our cabins are located in log cabin communities and may be near other cabins, which may or may not have some level of construction underway at any given time. Unfortunately we have no control over this and have no way of knowing if or when construction may begin near our cabins.

WILDLIFE:

All of the cabins are located in the mountains so you are likely to encounter wildlife (deer, bears, raccoons, snakes and bugs of various types, including wasps and/or scorpions, etc…)

PEST CONTROL:

All of our cabins receive bi-monthly pest control, however, the cabins are located in the woods, so you will most likely see pests of different kinds around the property. Winter is ladybug season in the mountains. Everything possible will be done to reduce the ladybug population in and around the property, however, during your winter stay you will most likely see ladybugs in or around the cabin. (They do not bite or sting)

GROCERY STORES:

There are several grocery stores in the area, including Walmart, Ingles supermarket, Food Lion, and several other small grocery stores. 

ALCOHOL:

You can purchase package beer and wine in Blue Ridge or Copperhill, TN. Some restaurants in Blue Ridge and Copperhill serve beer or wine by the drink. You can purchase liquor either in Ellijay, GA or Murphy, NC. Both of these cities are about 45 minutes from most of the cabins.

FIREPLACES:

All Fireplaces are seasonal. The season runs from October 1st – April 1st. Likewise, for cabins with wood burning fireplaces, firewood is provided from October 1st – April 1st. 

The fireplaces do not have a gas starter so, if you are not proficient at starting a fire without one, you might want to bring small “Duraflame” type logs or “Fire Starters”.

ABSOLUTELY NO LIQUID ACCELERATE IS ALLOWED!!! USING WILL RESULT IS LOSS OF SECURITY DEPOSIT.  If the cabin has gas logs, please do not place any items in the fireplace and under no circumstances should a guest disassemble the logs. Burning items in the gas logs or disassembling the logs in any way will result in loss of your security deposit.

CAN WE USE MAPQUEST OR GPS UNITS:

These services do not recognize our country roads, so please do not rely on them.

Please use the directions we provide for the exact location of the office and cabins.

WEEKLY SPECIAL:

We offer a special of Pay for 6 nights, get the 7th night FREE year around!

NO PET CABINS:

For our cabins that do not allow pets, we cannot make an exception no matter how small or well behaved the pet is. (PLEASE DO NOT DISREGARD THIS POLICY, AS IT WILL RESULT IN THE LOSS OF YOUR DEPOSIT.)

NO SMOKING:

We have a strict no smoking policy in all of our cabins! Smoking is allowed outside on the porches and decks. Please, do not dispose of cigarette butts in the yard or surrounding areas, there are ashtrays and ash cans provided on the decks. If discarded butts are found, additional cleaning fees will apply. (PLEASE DO NOT DISREGARD THIS POLICY, AS IT WILL RESULT IN THE LOSS OF YOUR DEPOSIT.)

LOST AND FOUND:

When you leave the cabin at 11:00 AM it is very likely that another party will be checking in at 4:00 PM. If you leave something at the cabin, please call the office immediately and we will try to locate it for you. If it is not found by us or the cleaning staff prior to the next guest’s arrival, it may not be there when they leave. We cannot be responsible for your lost items.

If an item is found, we ask that you set up a pickup time with the shipping company of your choice and provide us with a pickup date. We will happily box it up for shipping and have it ready to go.


CANCELLATIONS:

ALL CANCELATIONS MUST BE MADE IN WRITING – E-MAIL, FAX OR CERTIFIED MAIL.Each cabin listed on our site is a privately owned home; consequently cancelations affect the owners significantly. There is a $30.00 anytime cancellation fee. For reservations cancelled with less than 30 days notice the deposit is forfeited. No shows will result in the full rental being charged to the credit card on file.

CHANGES TO YOUR BOOKING:

Should you need to change your dates, we can reschedule your reservation with no penalty provided the change is processed at least 30 days prior to arrival. Changes to an existing booking are very time consuming, as they require updates to multiple systems and schedules. We will gladly make a change on date or cabin related change to your booking free of charge. However, each additional change will result in a $30.00 fee. This policy does not include additions/subtractions to the number of guests.

CHECK-IN/CHECK-OUT:

CHECK-IN IS AT 4:00 PM
Please do not attempt to check in early unless previous arrangements have been made. We will make every effort to accommodate your request, however, it can not be guaranteed. You may call the day before your arrival to verify if an early check in is possible.

For Late & Sunday Check-Ins

You will be sent by email the instructions for late & Sunday check-ins. Our office hours are Monday – Wednesday: 9:00 AM – 11:00 PM; Thursday - Saturday: 9:00AM - 12PM; Sunday (phone calls only): 9AM - 9PM.  If you are going to be late coming to the office, make sure that you have these instructions with you.
Payment for a late & Sunday check in ~ the balance due will be charged to the credit card we have on file unless other arrangements have been made.

CHECK-OUT IS AT 11:00AM:

It is our mission to provide the cleanest cabins possible so that our guests will come back to us in the future! This 5-hour window allows just enough time for the cabin to be cleaned and for the hot tub to be drained, sanitized and refilled between guests. Please help our housekeeping staff meet their schedule without inconveniencing the next guest by checking out on time and following the check out procedures handed to you at check-in.

 

When you see a Black Bear…

Be Bear Aware

There is always a risk of injury or death when encountering wild animals including Black Bears.

 

Report bear problems to
 Tennessee Wildlife Resources Agency
800-262-6704

Georgia Wildlife Resources Agency
770-769-9680

If you see a bear in the distance:

·         Expect the unexpected.

·         Alter your route to avoid it.

·         Keep children and pets close at hand.

·         Never approach a bear – it is a dangerous wild animal.  If a bear changes its natural behavior because of your presence, you are too close.

·         Never fee or toss food to a bear or any wild animal.

·         Never surround or corner a bear.

If a Bear approaches you:

·         Don’t run, back away slowly.

·         Remain calm.

·         Face the bear, but don’t look directly into its eyes.

·         Group together, pick up small children and restrain pets.

·         Try to scare the bear away by shouting and acting aggressively.

If the bear attacks:

·         Continue to act aggressively. Yell, make loud noises and wave your arms.

·         Fight back with anything available and using everything in your power.

·         Except in rare cases, playing dead is not appropriate.